IRS adds new features put in place for IRS Online Account registration; process strengthened to ensure privacy and security

2022-02-22 The IRS announced a new option in the agency’s authentication system is now available for taxpayers to sign up for IRS online accounts without the use of any biometric data, including facial recognition. This is consistent with the IRS’s commitment earlier this month to transition away from the requirement for taxpayers creating an IRS online account to provide a selfie to a third-party service to help authenticate their identity.…

Continue ReadingIRS adds new features put in place for IRS Online Account registration; process strengthened to ensure privacy and security

Taxpayers’ Access to Telephone Support Has Gone from Bad to Worse

2022-02-09 The IRS Tax payer Advocate posted on its blog that IRS phone service was inadequate prior to the pandemic and spiraled from there, with calls reaching an all-time high and level of service (LOS) falling to an all-time low. IRS phone service was inadequate prior to the pandemic and spiraled from there, with calls reaching an all-time high and level of service (LOS) falling to an all-time low. Call…

Continue ReadingTaxpayers’ Access to Telephone Support Has Gone from Bad to Worse