IRS expands voice bot options for faster service
2022-06-22 The Internal Revenue Service today announced expanded voice bot options to help eligible taxpayers easily verify their identity to set up or modify a payment plan while avoiding long wait times. (IR-2022-127, Internal Revenue Service, (Jun. 20, 2022)) Eligible taxpayers who call the Automated Collection System (ACS) and Accounts Management toll-free lines and want to discuss payment plan options can authenticate or verify their identities through a personal identification…